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Generative AI - Limits and Opportunities in Chatbots

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As a business, how can one manage AI mistakes in a profitable manner? AIs in general, and (large) language models in particular will always make “mistakes”, just as humans make mistakes. This is a mathematical fact, since the whole underlying structure of any AI model out there is based on probabilities. The above question is actually too general, considering the wide variety of AI applications out there. For the sake of this article we are going to focus on customer support chatbots, focusing on the high level business logic that underlie them. We are going to look at the following questions: Would you use a chatbot that is only 80% right? What about an engineer that delivers results only 80% of the time? How about a customer support officer that can help only in 80% of cases? Running a business is all about dealing with imperfections. Failures and mistakes are part of every operation, regardless of its nature, from software development to selling chewing gum. That is why any successf...
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Using (Large) Language Models for Your Business

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How can any business use language models to actually drive either higher sales or lower costs? This article is looking at how language models can lower a company’s operating costs in customer support and onboarding in general. The article is based on real life lessons we’ve been gathering while launching our AI concierge platform, Clipport . The capacity of any business to use, acquire and improve knowledge and knowhow has always been the key ingredient in driving success . From manufacturing to e-commerce and consulting, the ability to manage knowledge both internally and externally has set apart successful enterprises from the rest. This is not simply about storing information to be accessed at a later date. It is about being able to build the ability to use such knowledge continuously for specific situations while growing the business - and this is not cheap. Just check the cash burn of most e-commerce businesses. Language models are the AI product driven interface that can allow b...
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